By enrolling in SMS-based Multi-Factor Authentication (MFA), you agree to receive text messages from Columbia Mutual Insurance Company and its subsidiaries solely for the purpose of verifying your identity during login or other secure account actions.

Message Purpose

Your phone number will be used only for authentication purposes.

Electronic Authorization

Your authorization is recorded electronically at the time of consent.

Message & Data Rates

Message and data rates may apply based on your mobile plan.

Opt-Out Instructions

To opt-out of receiving SMS verification messages, call 1-800-877-3579, extension 5 to update your multi-factor authentication method.

Help & Support

For assistance, contact the Columbia Insurance IT Service Desk at 1-800-877-3579, extension 5.

Privacy

Your responses will be used solely for verifying your identity during login or other secure account actions. Further information on Columbia Insurance’s Terms of Use and Privacy Policy can be found at the following links:

• https://www.columbiainsurance.com/terms-use
• https://columbiainsurance.com/privacy-notice 

Eligibility

You must be the authorized user of the mobile number provided. U.S. numbers only.

Changes to Terms

We may update our Policy Terms from time to time. The page you are viewing always contains the most recent version.

Last revised August 15, 2025